At Rumboro, we are committed to delivering high-quality products and ensuring customer satisfaction. We understand that there may be times when you need to return an item, and we offer a straightforward return policy to make the process as smooth as possible. If you are not completely satisfied with your purchase, you may return it within 28 days for a full refund or exchange.
Returns Exceptions
Please note that not all items are eligible for return. The following products cannot be returned or refunded:
- Customized or personalized products
- Sale items
- Products that have been opened or used
- Products returned without the original packaging and accessories
Damaged or Defective Products
If you receive a damaged or defective product, we are here to help. Please contact us at [email protected] as soon as possible to initiate the return process. We will provide detailed instructions on how to return the item and arrange for a full refund or an exchange.
Wrong Product Received
If the product you receive is different from what you ordered, please contact us immediately at [email protected]. We will guide you through the return process and ensure that you receive the correct product or a full refund.
Return Process
To initiate a return, please email us at [email protected] with the following details:
- Your order number
- The item you wish to return
- The reason for the return
We will respond with detailed instructions on how to proceed.
Please note: The cost of shipping the product back to us is the responsibility of the customer. We recommend using a trackable shipping service to ensure the safe return of your item.
Refund Process
Once we receive your return and verify that it meets our eligibility criteria, we will process your refund. The refund amount will be credited back to the original payment method used during the purchase. It may take up to 5-7 business days for the refund to appear on your statement, depending on your bank or credit card issuer.
Contact Us
At Rumboro, we pride ourselves on offering quality products and exceptional customer service. If you have any questions or concerns about our Return & Refund Policy, please contact us at [email protected]. We are dedicated to ensuring a positive shopping experience and are here to assist you with any issues.